Subject: Advisory on processing Digital Life Certificates (DLCs) in SAMPANN.
click: 25.12.2025 DLC SHOULD NOT BE REJECTED
It has been brought to the notice of this office that Digital Life Certificates (DLCs) submitted via Jeevan Pramaan are being rejected due to mismatch in Date of Birth between service records and Aadhaar details. Further, the offices are insisting on submission of Manual life certificate. In this regard the following guidelines are issued.
It is often seen that pensioners or family pensioners enter their original PPO number (issued before migration to SAMPANN) while submitting their Digital Life Certificate. Such DLCs should not be rejected for this reason alone. Instead, the DH/AAO should make reasonable efforts to trace the corresponding SAMPANN PPO number using the details of the original PPO and then update the DLC in line with the instructions provided in the User Manual.
