LODGE YOUR GRIEVANCES ON MEDICAL BILL AND OTHER PENSION RELATED ISSUES WITH CPGRAMS (Centralised Public Grievances Redress And Monitoring System) at www.pgportal.gov.in : CPGRAMS is a powerful mechanism where any individual can focus their grievances which will be immediately forwarded to concerned department and is being monitored by Department of Administrative Reforms and Public Grievances regularly till settlement of the issue. Let the Pensioners use this tool to redress their grievances related to delay payment of medical bills and any other pension related issues including gratuity and leave encashment.
For Pending Medical Bills (Indoor and Outdoor) : Log on to www.pgportal.gov.in -> go to “lodge your grievance ” -> public grievance -> check “i agree” and then submit. The Grievance form will appear in the screen. Select Department as “Telecommunication” , then select “Bharat Sanchar Nigam Limited” then type of grievance as “harassment”. There after fill in your name with designation as “Retd …../ name of circle” (eg Retd AO / Maharastra Circle, Pune). Fill up address and phone nos as directed and then in the Grievances Box mention details of the case. Your HR NO, Circle SSA/Area, No of bills pending, From which date they are pending, Total pending amount etc in details. Pl do not use spl characters as mentioned. Fill up the check box and submit. your grievance will be registered and you will be given a registration no with which you can monitor progress of your grievance in www.pgportal.gov.in .
For Pension and Pensionary Grievances : Log on to www.pgportal.gov.in , select pension, fill up the form with details
(Courtesy: http://www.aibsnlretd.org/ WEB)